WNS Privacy & Cookie Policy

This Privacy Policy explains how we use any personal data we collect about you.

We at WNS are committed to respecting your privacy and recognise the need to protect and manage any data you share with us. 

Please read this privacy policy carefully and ensure you understand it.  Your usage of our site is deemed as your acceptance of our policy.

WNS may update this policy from time to time by updating this page.  We recommend you periodically check for any updates and ensure you are satisfied with any changes.

This privacy policy applies only to your usage on our website.  We may have links on our site to external sites; we have no control over how your data is collected, stored or used by them.  We advise you to check the privacy policies of any such sites before providing any data to them.


What data we collect about you and how.
We collect personal data about you when you purchase from us, set up an account with us, sign up to our newsletter or contact us by phone or email.  We also collect data when you voluntarily complete surveys, reviews, feedback and/or partake in competitions.  Website usage is collected using cookies.


What data do we collect?
Personal information may include, but is not limited to:
• Your name
• Your company name
• Your address(es)
• Your telephone number(s)
• Your email address(es)
• Your demographic
• Your financial information (securely encrypted)
• Your web browser and IP address
• Your operating system
• Your activity on our site


How we will use the data we collect.
The data we collect will be used to enable us to correspond with you, process your purchase, manage your account, and if you agree, to email you about other products and services we think may be of interest to you.  We will comply with our obligations and safeguard your rights under the GDPR at all times.

Our use of your data will always have a lawful basis either because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.  We may use your data for the following:
• To provide and manage your account
• To provide and manage access to our site
• To personalise and tailor your experience on our site
• To supply or fulfil services and purchases to you
• To reply to emails from you
• To supply you with emails that you have opted into (you may unsubscribe at any time by clicking on the unsubscribe link)
• To carry out market research
• To analyse your use of our site and gather feedback to enable us to improve our site and your user experience
• To provide you with information about associated products and services. 

You have the right to have your data removed at any time by contacting us.


How we protect and store your data.
We are committed to ensuring your identifiable and non-identifiable personal data is secure.  We will never share, sell, rent or loan any identifiable data collected via our website or directly by email or any other electronic communication, to any persons or organisations, except when required to do so by law.

We will only keep your personal data for as long as we need to, are legally entitled to, or for as long as we have your permission to do so.


Do we share your data?
WNS works with a number of third parties who supply products and services on our behalf.  Some examples of the categories of third parties with whom we may share your details with are:
Delivery Partners
In order for you to receive your goods, WNS works with a number of delivery partners.  We only pass a limited amount of data in order to ensure delivery of your purchase.

Supplier Partners
WNS works with a small number of trusted suppliers.  When products are sent directly from these suppliers, only the minimum amount of data will be passed to them in order for them to fulfil and deliver your order, on our behalf.

Payment Processing
WNS works with a secure and trusted third party payment processing partner, Worldpay, in order to securely take and manage payments.

IT Companies
WNS works with IT companies who support our website and business systems.

Third parties will only process your data in accordance to the specific needs.  They will never use your data for other purposes or use it for their own use.


Our site may use “Cookies” and/or tracking technologies.  A cookie is a small text file which is placed on your computer’s hard drive, when you consent to its use.  We use cookies to keep track of the contents of your shopping trolley once you have selected an item, to store your details (excluding your credit card details) if you set up an account or select ‘Remember Me’.

Cookies also help to analyse web traffic by identifying which pages are visited.  Data is only used for analytical purposes.

Cookies help us to improve our site by discovering which pages are found to be useful and which are not.  A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.  Most web browsers automatically accept the use of cookies; however, you are fully entitled to decline the use of them and/or delete them at any time.  If cookies are disabled/deleted this may limit some features you are able to access on our site.

Our site may also use analytics services provided by Google analytics.  This allows WNS to analyse usage information to improve our site.  We may also use Google’s remarketing technology to show advertisements on partner sites when visitors have shown a previous interest to certain products or services.

You can opt out of Google’s use of cookies at any time by visiting Google’s Privacy & Terms Page or Google’s Ads Settings.


Contacting us.
You are welcome to contact us at any time by email at accounts@wnealservices.com, by telephone on 00 44 (0) 1702 542558 or by post to W. Neal Services Ltd (WNS), 29 Purdeys Way, Purdeys Industrial Estate, Rochford, Essex, SS4 1ND. 

Registered in England and Wales No. 04851532

VAT Registration No. 360 9542 47

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